Question 1

What information do you need to book?

Accepted Answer

Your name and contact number, the suburb or estate, the appliance type and brand, and a short description of the symptom. The model number from the sticker inside the fridge helps us bring the right part.

Question 2

How is the arrival time confirmed?

Accepted Answer

A coordinator confirms a two-hour arrival window by SMS or WhatsApp, and for estates we submit the technician's access details to security beforehand.

Question 3

Is there a call-out fee?

Accepted Answer

A standard call-out and diagnostic fee applies and is quoted to you upfront. It covers travel and full on-site diagnosis, and is credited against the repair where you proceed.

Question 4

How quickly can my fridge be repaired?

Accepted Answer

Most Mooikloof and Pretoria East call-outs are attended the same day when logged before 14:00. Roughly 7 out of 10 faults — thermostats, fan motors, defrost elements, relays and door seals — are completed on site during the first visit because our vans carry common spares. Compressor replacements and sealed-system regassing usually need a second slot within 24 to 48 hours.

Question 5

Why is my fridge not cooling?

Accepted Answer

The most common causes are a failed evaporator fan motor, a blocked or frozen evaporator from a faulty defrost system, a refrigerant loss through a pinhole leak, a dead start relay causing repeated click sounds, or a thermostat/sensor reading the wrong temperature. We diagnose with gauges, clamp meters and temperature probes rather than swapping parts on a guess.

Question 6

Why is my freezer not freezing?

Accepted Answer

A freezer that runs but will not reach temperature is usually short on gas, has a restricted capillary, an iced-over evaporator, or a compressor that is running without pumping. We confirm suction and discharge pressures before quoting so you are not paying for a regas that will leak out again in three weeks.

Question 7

Do you repair fridges in Mooikloof estates?

Accepted Answer

Yes. We work daily in Mooikloof Ridge, Mooikloof Equestrian Estate, Woodhill Golf Estate, Silver Lakes and Lombardy. Our technicians are contactable for gate clearance, arrive in branded vehicles, book pre-authorised time windows and carry ID for estate registers.

Book a Fridge Repair Technician in Mooikloof

Book a technician

Have this ready

What happens next

Booking a fridge repair – FAQs

Choose a service

Describe the problem

Your area

Urgent?